Terms &
conditions

1. Who we are

These terms cover your use of myotahealth.com and any order you place with us. Myota Ltd is a company registered in England and Wales. Our registered office and company number are shown at the bottom of this page.

By placing an order you agree to these terms. If there's anything here you're unsure about, email info@myotahealth.com before you buy and we'll explain it in plain English.

2. Orders and pricing

All prices are shown in pounds sterling and include VAT where applicable. Delivery is free on every UK order, including subscriptions.

Your order is accepted when we email your confirmation. If a product is out of stock or a price has been listed incorrectly, we'll contact you before dispatch and you can choose to continue or cancel for a full refund.

3. Subscriptions

Subscriptions renew automatically at the frequency you chose at checkout, until you skip, pause or cancel. We'll email you before every renewal.

You manage everything — delivery dates, frequency, blend, address, payment card, pausing and cancelling — in My Account. Changes made at least 24 hours before your next renewal apply to that order.

We may change subscription pricing with at least 30 days' notice by email. If you don't want to continue at the new price, you can cancel before your next renewal at no cost.

4. Delivery

UK orders are sent on a tracked service and typically arrive within 2–4 working days of dispatch. We ship to a number of international destinations; delivery times and any customs charges vary and are your responsibility.

If your parcel hasn't arrived within 10 working days, get in touch and we'll investigate or replace it.

5. Returns, refunds and our 30-day guarantee

If Myota isn't right for you, tell us within 30 days of your first order and we'll refund it in full. For multi-month packs we ask you to return any remaining unopened pouches; return postage isn't included.

Under UK consumer law you also have 14 days from delivery to change your mind about an unopened product. Opened food products can't be resold, so we can only refund those under the 30-day guarantee above.

Refunds are issued to your original payment method within 5–10 working days of us receiving your request or return.

6. Health information

Myota products are foods, not medicines. Nothing on this site is medical advice, and our content isn't a substitute for a conversation with your GP, dietitian or specialist.

Our blends are safe for most adults, including during pregnancy and breastfeeding. If you have a diagnosed medical condition, take prescribed medication, or are introducing fibre to a child under 12, please check with a clinician first.

Claims on this site relate to the products as sold and are supported by our published research and, where relevant, authorised health claims. Individual results vary.

7. Content and intellectual property

The Myota name, logo, packaging, recipes, articles, illustrations and photography are owned by us or our licensors. You're welcome to share our content with a credit and a link; you may not reproduce it commercially without written permission.

8. Liability

We take responsibility for loss or damage you suffer where it's a foreseeable result of us breaking these terms or failing to use reasonable care. We don't exclude or limit liability where the law doesn't allow it — including for death or personal injury caused by our negligence, or for fraud.

We're not liable for business losses, and we're not responsible for delays caused by events outside our reasonable control.

9. Complaints and governing law

If something's gone wrong, email info@myotahealth.com and we'll aim to resolve it within five working days.

These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales.