Refund policy

We’ve created our products using decades of proprietary microbiome research, and we’re confident they’ll support you on your journey to better gut health.

We’re confident that you’re going to love our blends, which is why we offer a 30 day money back guarantee on first orders of eligible products - so you can try myota with confidence.

If you decide myota isn’t right for you, simply contact us at info@myotahealth.com within 30 days of your purchase.

If you have any issues, concerns, or questions about your order, please contact us at info@myotahealth.com. Our team will be happy to help.

30 Day Money Back Guarantee Policy

Our 30 day money back guarantee gives you the opportunity to try our product for 30 days in order to assess its efficacy. If you decide you would not like to continue taking your fibre blend, we will refund the first pack purchased from your first order of an eligible product (even if opened and consumed), provided you contact us within 30 days of purchase. (See territory-specific details below)

The 30 day money back guarantee applies only to eligible orders placed directly through the myota website. Orders placed through any other sales channels are not covered by this guarantee and should be handled through the original place of purchase.

United Kingdom

Our 30 day money back guarantee applies to the first pack purchased from your first order of any eligible fibre blend or bar product - including the first pack from a subscription or bundle - even if opened and consumed.

If you purchased additional packs as part of a bundle or quarterly subscription, these may also be refunded if approved by our customer service team and returned unopened and intact via a tracked service at your own expense. Contact us here.

International Orders

If you purchase a bundle or quarterly subscription, the remaining packs are not refundable. We are currently unable to accept international returns.

Subscriptions

Monthly subscriptions renew automatically each month, and quarterly subscriptions renew automatically every three months. Reminder emails are sent before renewal. Subscriptions can be managed through your customer portal, or by contacting us at info@myotahealth.com.

If you do not wish to continue your subscription, please ensure you cancel before your next billing date.

Subscription renewals, second orders, and subsequent repeat purchases are not eligible under the 30 day money back guarantee.

Important Information

Only the first pack purchased from your first order of an eligible product qualifies for the 30 day money back guarantee
Digital Gift Cards are excluded from the 30 day money back guarantee
Refunds are processed back to the original payment method and may take 3-10 business days to appear
Shipping costs, duties, taxes, and customs charges are non-refundable
Please contact us before returning any items, as unapproved returns may not be processed
Nothing in this policy affects your statutory rights